Refund policy

We want you to be happy with your purchase. If it is not right for you, you can get your money back.

Refund window

You can request a refund within 14 days of your purchase date.

How to request one

1. Email support@dbrsounds.com from the address you used to buy, or include your order number.
2. Tell us which product you bought. A reason is welcome, because it helps us improve, but it is not required.

We aim to reply within two business days. Refunds are issued through Paddle to your original payment method, and your bank may take several business days to show it.

After a refund

When a refund is issued, the license key for that purchase is deactivated and you should uninstall the software.

Technical problems

If something does not work, write to us first. We will try to fix it, and a refund is always available inside the window if we cannot.

Outside the window

After 14 days we decide case by case. Your statutory rights where you live are not affected.